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How 3card Handles Your Personal Information

This page explains exactly what personal data 3card collects when you open an account, make a deposit through PayPal, Venmo or Play+, or browse the lobby — and how we protect it.

Account data kept securePayPal, Venmo, Play+ payment data protectedNo data sold to third partiesYou can request your data anytimeState-law compliant practices
3card How 3card Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data handling practices are built around the legal requirements of the states where we operate, combined with account-security steps you can verify yourself. From the moment you log in, we apply session encryption and token-based authentication so that a lost device does not automatically expose your account. Here is how each core area works in practice.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which lobby sections get the most use. You can manage cookie preferences in your browser or through our cookie settings banner.

Account Security

Every login triggers a one-time passcode sent to your registered phone number. If we detect a login from an unrecognized device or location, your session is paused until you confirm it was you.

Data Retention

We keep your identity verification documents and transaction records for the period required by state gaming regulations. Once that window closes, records are deleted from active systems and purged from backups.

Third-Party Sharing

We share data with payment processors — PayPal, Venmo and Play+ — only what each processor needs to complete your transaction. No marketing partners receive your personal or financial data.

PRIVACY CONTACT

Reach Our Privacy Team Directly

Questions about your data should go straight to our privacy team, not the general support queue. If you want to see what we hold, correct something, or start a deletion request, use the channels below. We aim to respond to all privacy-related requests within the timeframe required by your state's applicable law.

Email Privacy Team Send your data access, correction or deletion request to our dedicated privacy address. Include your account email so we can locate your records quickly.
Live Chat Support Open live chat from your account dashboard and select the Privacy or Account Data option. Our agents can log your request and escalate it to the privacy team the same day.
Account Settings Path In your account settings, under Security and Privacy, you can download a summary of your stored profile data and payment history without contacting support at all.

Common Questions About Your Data at 3card

Here are the questions we hear most from account holders about how their data is handled, stored and shared. If your question is not here, reach out via live chat or the privacy email address shown above.

No. We do not sell, rent or trade your personal data to any advertising network or marketing partner. Your data is used only to operate your account and meet state regulatory requirements.

Go to your account settings and select Security and Privacy, then choose Download My Data. Alternatively, email our privacy team directly with your account email and we will compile your records for you.

We store only the transaction reference and amount for each PayPal or Venmo deposit. Your PayPal login credentials and Venmo PIN are never transmitted to or stored on our servers.

We retain identity documents for the period required by the state gaming regulations that apply to your account. After that period ends, documents are deleted from active storage and purged from backups.

Yes. Contact our privacy team via live chat or email to start a deletion request. Where state law permits, we will remove your personal data once any legally required retention period has passed.

Closing your account stops new data from being collected. Records required by state law — such as identity verification and transaction logs — are held for the mandated period before permanent deletion.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.